Refund policy

1. Return and Exchange Period:

• Customers have up to 30 days from the date of receipt to request the return or exchange of an item.

2. Conditions for Return and Exchange:

• Items must be in their original condition, unused, and with all original tags and packaging.
• Products damaged due to improper use will not be accepted for return or exchange.

3. Return and Exchange Process:

• To initiate the return or exchange process, contact us through our contact form or send an email to "tecmalha@gmail.com".
• Provide the following information: order number, description of the item to be returned or exchanged, and reason for the return or exchange.
• You will receive detailed instructions on how to proceed with the return or exchange.

4. Return and Exchange Costs:

• Return or exchange shipping costs are the responsibility of the customer, unless the returned item is defective or was sent in error.

5. Refund or Exchange:

• Refunds will be processed upon receiving and evaluating the returned item.
• If requesting an exchange, the new item will be shipped as soon as the original item is received and processed.

6. Non-Returnable Items:

• Some items cannot be returned or exchanged, such as personalized products or items on promotion. This will be clearly indicated in the product description.

7. Tracking Returns or Exchanges:

• Stay informed about the status of your return or exchange by contacting us or checking online.

8. Return of Defective or Incorrect Items:

• If you receive a defective item or an item was sent incorrectly, contact us immediately to resolve the situation.

9. Contact:

• For additional questions or assistance, contact us at email: "tecmalha@gmail.com".