Shipping policy
Shipping Policy
Last Updated: 04/03/2026
Welcome to Tecmalha Knitwear's shipping policy. This policy provides details on the shipping process for products purchased from our website.
1. Order Processing:
1.1 Processing Time: Orders are processed within 1-3 business days after payment confirmation.
1.2 Business Days: The term "business days" refers to weekdays, excluding holidays and weekends.
2. Shipping Methods:
2.1 Available Options: We offer different shipping options, typically via DPD, FedEx, and TNT.
2.2 Costs: Shipping costs are calculated based on weight, destination, and the chosen shipping method during checkout.
3. Delivery Times:
3.1 Estimates: The standard delivery time is one business day (Portugal) or two business days (Spain) after the shipping date. For other destinations, delivery time varies according to the destination country.
3.2 Tracking: Tracking information will be provided to allow you to monitor the status of your delivery.
4. Delivery Address:
4.1 Customer Responsibility: Customers are responsible for providing a correct delivery address. Changes to the address after order confirmation may result in delays.
4.2 Reshipping of Packages: Additional costs may apply for reshipping packages returned due to incorrect address.
5. Pricing
5.1 All prices listed on the website are in euros and include VAT.
Shipping costs are detailed at the end of the purchase process once the shipping address is provided. These shipping costs depend on the delivery location and are the responsibility of the customer.
5.2 For orders shipped outside the European Union (e.g., USA, United Kingdom, Switzerland, etc.), the customer is responsible for the payment of any import duties, customs fees, or processing charges applied by the destination country. These amounts are not included in the product price or shipping costs and must be settled directly with the carrier upon delivery.
5.3 The shipping costs are as follows:
| Germany | 15.70 € | Iceland | 38.17 € |
| Australia | 45.24 € | Israel | 45.24 € |
| Austria | 16.80 € | Italy | 22.40 € |
| Belgium | 16.80 € | Japan | 39.45 € |
| Bosnia | 35.50 € | Latvia | 22.40 € |
| Bulgaria | 30.20 € | Lithuania | 18.90 € |
| Czechia | 16.30 € | Luxembourg | 16.80 € |
| Croatia | 22.40 € | Monaco | 16.80 € |
| Denmark | 18.90 € | Norway | 30.20 € |
| UAE | 39.45 € | Netherlands | 16.80 € |
| Slovenia | 18.90 € | Poland | 16.30 € |
| Spain | 8.00 € | Portugal | 0.00 € |
| USA | 60.00 € | UK | 16.80 € |
| Finland | 30.20 € | Romania | 30.20 € |
| France | 16.80 € | Serbia | 35.50 € |
| Greece | 35.50 € | Sweden | 22.40 € |
| Herzegovina | 35.50 € | Switzerland | 18.90 € |
| Hungary | 18.90 € | Turkey | 28.21 € |
| Ireland | 22.40 € | Ukraine | 18.90 € |
6. Delays and Unforeseen Circumstances:
6.1 External Factors: Tecmalha Knitwear is not responsible for delays caused by events beyond our control, such as strikes, extreme weather conditions, or transportation issues.
7. Product Receipt:
7.1 Inspection: We recommend that customers inspect the products immediately upon delivery and report any damage or issues within 2 days of receipt.
7.2 Contact: To report delivery issues, contact us at "tecmalha@gmail.com".
8. Contact:
For questions or more information about our shipping policy, contact us at "tecmalha@gmail.com".